Our Policy
Flat Rate Quote
Your flat rate is the quote that includes all items that you have originally stated you were moving. This quote is subject to change if you have extra items, extra disassembly/assembly, extra flights of stairs, extra waiting time or anything extra that was not included in the original quote. In order to keep your quote as accurate as possible please verify these things before you request a quote. TomKat Movers also offers hourly and all-in rates per request.
| Small Boxes: | $3.00 each |
| Medium Boxes: | $5.00 each |
| Large Boxes: | $7.00 each |
| Assembly/Disassembly: | $30.00 per 30 minutes |
| Flights of Stairs: | $25.00 per flight per 300 cubic feet |
| Waiting Time: | $25.00 per 20 minutes |
| Long Push 150 feet plus: | $25.00 per 50 ft below 500 cubic feet/ $50.00 per 50ft above 500 cubic feet |
Our Policy
Tolls and Parking
Tolls: The customer pays tolls. Tolls are usually included in the flat rate. Parking Tickets: In case of a parking ticket, TomKat Movers will pay the parking ticket.
Our Policy
Damage & Liability Policy
- Damaged Goods & Coverage Thresholds: In the rare event an item is damaged during a move, Tomkat Movers will cover the full (100%) replacement cost for items valued at $150.00 or less. For items valued over $150.00, customers have the right to file an in-house claim. Customers have up to 72 hours to file an in house claim.
- Customer Walkthrough & Left-Behind Items: Tomkat Movers is not liable for any items left behind at the origin location. Customers are strongly encouraged to conduct a final walkthrough of the property before the truck departs.
- Prohibited Items: For safety and liability reasons, Tomkat Movers will not transport cash, currency, or high-value jewelry under any circumstances.
- Tight Spaces & Disassembly: Tomkat Movers will not attempt to force furniture through tight spaces where damage to the item or property is likely to occur. If space is tight, the customer may request that the crew disassemble the piece. If our team is unable to disassemble the item, Tomkat Movers can refer third-party contractors to assist.
- Packed by Owner (PBO): Tomkat Movers assumes no liability for damage to items packed inside boxes or containers by the customer.
- IKEA / Particle Board Furniture: Tomkat Movers assumes no liability for damage, structural failure, or breakage of IKEA or similar particle-board/pressboard furniture during assembly, disassembly, or transit.
Our Policy
Payment
Tomkat Movers accepts cash, bitcoin and all major credit cards such as Visa, Mastercard, Discover, and American Express, as well as Zelle, Cash App, Paypal, and Venmo. Please note there is a 4% surcharge when using a credit card.
Our Policy
Gratuity
The crew always appreciates 15%-20% gratuity. However, gratuity is always based on the level of service, therefore the gratuity is based off of the customer discretion.